Bridge real-time infrastructure visibility with ITSM workflows. Auto-populate tickets with device context, execute policy-aware service flows, and transform service delivery with contextual automation - whether standalone or integrated with existing platforms.
Whether enhancing existing ITSM platforms or operating as a smart ticketing engine, Natroy I understands event context and tailors service flows accordingly - reducing false positives and accelerating resolution.
Auto-populate tickets with device context and topology data
Continuously update CMDBs with real-time device inventory
No-code service rule builder for intelligent automation
Everything you need to seamlessly connect and automate your ITSM processes with intelligent orchestration
Design and deploy complex workflows that span multiple systems without writing code. Visual workflow builder with pre-built templates.
AI-powered ticket routing ensures requests reach the right team instantly. Learn from historical patterns to improve accuracy.
Gain insights across all integrated platforms with unified dashboards and reports. Track KPIs and identify improvement opportunities.
Discover how organizations leverage Natroy I to transform their service management operations with intelligent automation
Streamline regulatory compliance with intelligent automation
A financial services company needed to automatically respond to configuration drift and compliance violations across thousands of devices, with proper escalation to the right teams and full audit trails for regulatory requirements.
Natroy I automatically opens high-priority tickets for config drift or failed compliance checks, enriches them with last-known good state and audit log entries, and routes based on policy class and criticality to ensure rapid resolution.
Measurable impact on compliance operations
Compliance Response
Audit Trail
Routing
Real-time synchronization and intelligent data normalization for enterprise CMDBs
A technology company struggled with maintaining accurate CMDB records as their infrastructure evolved rapidly, leading to stale data, inconsistent ownership records, and compliance risks during audits.
Natroy I continuously updates CMDBs with real-time device inventory from Natroy T, normalizes and tags data to meet enterprise standards, and detects orphaned assets or inconsistent ownership records automatically.
Real impact delivered to enterprise operations
CMDB Updates
Data Standards
Asset Detection
Automatic context injection with device data, topology, and compliance status
An enterprise IT team was spending hours gathering context for each incident - checking device relationships, recent changes, and compliance status. This delayed resolution and frustrated both technicians and users.
Natroy I auto-populates tickets with device context, topology data, recent changes, compliance violations, last-known good state, audit log entries, and recommended actions - giving technicians everything they need instantly.
Real impact delivered to enterprise operations
Context Data
Resolution
First Call Resolution
Intelligent routing and automated remediation for compliance and lifecycle management
A manufacturing company needed to track software license violations and end-of-life alerts across thousands of devices, routing them to the appropriate procurement or renewal teams with proper escalation workflows.
Natroy I routes license violations and EOL alerts to procurement or renewal teams based on policy class and geography, triggers automation workflows via Natroy O for approved remediation, and maintains full audit trails.
Real impact delivered to enterprise operations
Alert Routing
License Risk
Integration
Watch how Natroy I handles any network issue through the same intelligent workflow - from CVE alerts to policy violations, change requests to automation triggers. Same process, consistent results.
One Intelligent Engine • Any Trigger Source • Complete Resolution
No matter how the NCI or CR is created, we manage it by opening the ticket, enriching with context, routing intelligently, and closing with full resolution.
Click any trigger to see how the same intelligent workflow handles different network scenarios from detection to resolution
Watch how the same automation handles your selected trigger source through the complete network ticket lifecycle.
Bridge the gap between infrastructure visibility and service management with intelligent ITSM integration. Transform your service delivery with automated workflows and context-aware ticket orchestration.